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Gelcare FAQ
Last updated:
April 1, 2024
Returns & Exchanges
How long does it take to process an exchange?
Can I have a refund?
Can I exchange a product I received as a gift?
What is your return policy?
How can I exchange my item?
Orders
Are there limitations to shipping acetone products?
Can I change the shipping address on my order?
The order I received is wrong. Can you help?
Can I use multiple promotions or discounts on my order?
How can I get a discount code?
How do I apply a discount code?
Why was my order cancelled when I did not request it?
Can I cancel my order?
Can I make changes to my order?
Shipping & Tracking
Where do you ship from?
What's the status of my order?
Do you ship to PO Boxes?
What shipping carriers do you use?
Where is my order?
A product was damaged during shipping. Can you help?
My tracking details aren't working. Can you help?
My package is missing. Can you help?
Where do you ship?
Duties & Taxes
Can I pay duties and taxes at checkout?
What happens if I refuse an international package?
Will I be charged duties and taxes for an international order?
Payment
How do I pay with a gift card?
What can I do if my payment is declined?
What payment options are available?
Products
Can I sell GELCARE products in my own store?
How can I find out more information about a product?
Do you offer professional discounts to nail artists?
When will you restock?
Can you help me with a product I bought from a third-party marketplace?
Are GELCARE products cruelty-free?
More about GELCARE
Do you have a retail store?
Press
Do you have an affiliate program?
Wholesale
Where can I buy GELCARE?
How can I contact you?
